BEN TARTAGLIA

SENIOR IT / INFRASTRUCTURE & ARCHITECTURE LEADER

PROFESSIONAL SUMMARY

Senior infrastructure and technology-operations leader with 20+ years spanning Microsoft 365, Active Directory and Entra ID, Windows Server, VMware, enterprise networking, IAM/SSO, security, automation, and distributed support. Supported 2,200+ users across 89 locations while sustaining 99.99% availability. Combines hands-on engineering with architecture, escalation leadership, vendor coordination, project delivery, documentation, and process improvement. Current work extends that operating discipline into Trusted AI Operations: testing emerging AI capability for measurable accuracy, provenance, risk-based human oversight, observability, safe failure, and repeatable production use.

CORE EXPERTISE

SELECTED CAREER IMPACT

Supported 2,200+ users across 89 locations while sustaining 99.99% availability in a distributed enterprise environment.
Supported a hybrid identity and SSO transition involving approximately 1,300 Microsoft 365 accounts across Active Directory and Entra ID.
Built PowerShell/Python automation that reduced manual effort by approximately 30% and improved deployment and support consistency.
Standardized deployment verification and root-cause practices, reducing deployment-related errors and downtime by approximately 25% and improving recurring-issue resolution by approximately 30%.
Strengthened email security using SPF, DKIM, DMARC and threat analysis, contributing to an approximately 80% reduction in phishing incidents.
Audited 81 Zendesk fields and approximately 540 support tickets to identify routing gaps, recurring failure patterns, workflow friction, and documentation opportunities.

SELECTED TECHNICAL PORTFOLIO

Automation Operations Platform - Runnable TypeScript/PostgreSQL reference platform with queues, approvals, retries, dead-letter handling, Prometheus/Grafana, hardened Docker, and AWS Terraform.
Enterprise Identity Reference Architecture - Entra ID lifecycle, RBAC, privileged access, Conditional Access, emergency access, workload identities, audit/incident response, and PowerShell assessment.
AI Model Longitudinal Lab - Multi-provider evaluation architecture with provenance, repeat sampling, prompt/schema versioning, structured-output validation, evaluator separation, accuracy-oriented testing, and token/cost accounting.
IoT / Edge Reference Architecture - Offline-first BLE/RFID/NFC patterns with buffering, deduplication, store-and-forward synchronization, and connectivity resilience.

PROFESSIONAL EXPERIENCE

EYRUS | Manager of IoT Apr 2026 - Aug 2026

Led IoT infrastructure deployment, testing, lifecycle support, field connectivity, escalation handling, documentation, and operational handoff across distributed customer environments.
Worked across edge devices, gateways, readers/scanners, cellular routers, SIM management, local networking, BLE, NFC, UHF RFID, and edge-to-platform data flows.
Investigated field reliability issues involving power resiliency, offline buffering, normalization, deduplication, connectivity, and false-positive reduction.
Audited 81 Zendesk fields and approximately 540 support tickets to identify recurring issues, escalation friction, routing gaps, and knowledge/documentation needs.

AWAKEN BEYOND LIMITS | Founder & Automation Systems Architect (Independent Project Work) 2025 - Present

Built an integrated operating environment using Supabase, Make.com, REST APIs, webhooks, cloud services, and AI-enabled workflows for durable state, approvals, scheduling, analytics, and digital-product operations.
Designed automation and AI-assisted workflows with risk-based human approval gates, evidence tracking, provenance/version controls, retries, idempotency, exception handling, safe failure, and recovery.
Translated business and operational requirements into repeatable workflows and controls, emphasizing validated outputs, auditability, documentation, and measurable reliability rather than ungoverned automation.

REYNOLDS & REYNOLDS / PROTON TECHS / ALLEGIANCE TRUCKS | Helpdesk Manager | Collaboration Specialist | Navistar Administrator Jul 2021 - Oct 2025

Supported enterprise infrastructure, identity, security, service operations, and customer-facing technical support for more than 2,200 users across 89 locations while sustaining 99.99% availability.
Served as SME and senior escalation resource for Microsoft 365, Active Directory, Entra ID, Navistar DSSO/SimpleID, Procede/Excede, SimpleParts, networking, identity, and distributed-site operations.
Supported a hybrid identity and SSO transition involving approximately 1,300 Microsoft 365 accounts.
Built PowerShell/Python automation for deployments, diagnostics, reporting, and user workflows, reducing manual work by approximately 30%.
Standardized deployment verification and RCA, reducing deployment-related errors/user downtime by approximately 25% and improving recurring-issue resolution by approximately 30%.
Supported firewalls, VPNs, encryption, monitoring, VMware, Windows Server, Cisco Meraki, Wi-Fi/SD-WAN, Azure/Microsoft 365 migration activities, vendor coordination, and SOX-aligned technology audit support.
Strengthened email security with SPF, DKIM, DMARC and threat analysis, contributing to an approximately 80% reduction in phishing incidents.

EARLIER SENIOR IT ROLES | Network Engineer / Senior IT Systems Roles 2016 - 2020

Delivered network, systems, infrastructure, user support, security, and vendor coordination across education, medical-device, school, and energy environments.
Supported Windows platforms, virtualization, enterprise networking, security controls, troubleshooting, and customer-facing technical operations.

EDUCATION & CREDENTIALS

B.A., Financial Management, Cum Laude - Franklin Pierce University | CCNA | CompTIA Security+ Bootcamp (training) | Windows Server 2019 Administration training